Technical Support Specialist

Overview

Mahmoud Elfar Market is currently hiring a ( Technical Support Specialist ) to join our information technology team .

Responsibilities:
 Provide first line support on issues related to Operating system, connectivity, MS office including MS Outlook and Office IT equipment.
 Responsible for the day-to-day IT operations, scheduling and technical support of the company’s infrastructure and computers etc.
 Support the stores WAN & LAN environment and coordinate with Global & local vendors for support.
 Work within country telecom providers to review and select best connectivity (Internet, WAN & Mobile services) solutions
 Accountable for support and maintenance of printers, Point Of Sale (POS) , Scales
 Installing, Configuring and supporting POS ( Point Of Sale ) Systems
 Have Knowledge in Retail Management System
 Monitor performance and maintain systems according to requirements.
 Give technical support for all users as a first layer of support.
 Experience in Office 365 support and maintenance.

Job requirements:
 Bachelor's degree in computer science or IT related degree .
 MCSA & CCNA is a preferred
 6 months up to 2 years maximum of Experience as Technical Support ( supermarket exp preferred ).
 Good command of English language.
 Helpdesk and customer service background (First line support).

Working Conditions:
Working Days: 5 days / 2 days Off
Working hours: 9 h * Rotational shifts *

If you're interested to join our family send your cv and mention the job title Via mail or WhatsApp :
Career@elfarmarket.com

Whatsapp :
01094851800 - 01091139679

Keywords

• CCNA English MCSA Technical Support

Job roles

• Information Technology