Support Engineer

Overview

CybertronIT is Hiring the below

Job Title: Support Engineer I
Location: Remote Support
Job Type: Full-Time
Department: Managed IT Services

About Us

CybertronIT is a leading Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to businesses of all sizes. We specialize in network management, cybersecurity, cloud solutions, and end-user support, ensuring our clients maintain efficient and secure IT environments.

Job Summary

We are seeking a motivated and detail-oriented Support Engineer I to join our IT support team. The ideal candidate will have a passion for technology, excellent problem-solving skills, and the ability to provide top-tier customer service. As a first-level support engineer, you will be responsible for troubleshooting, diagnosing, and resolving IT issues while escalating complex problems as needed.

Key Responsibilities

* Provide first-line technical support via phone, email, or remote access tools.
* Diagnose and resolve hardware, software, and network issues for clients.
* Perform system monitoring, maintenance, and updates to ensure optimal performance.
* Assist with the setup, configuration, and deployment of workstations, servers, and networking equipment.
* Manage and track support tickets through the IT service management system.
* Escalate complex issues to higher-level engineers as needed.
* Assist clients with user account management, password resets, and software installations.
* Document troubleshooting steps and resolutions to improve knowledge base content.
* Provide excellent customer service and maintain positive client relationships.

Qualifications & Skills

* 1+ years of experience in IT support, helpdesk, or a similar role (MSP experience preferred).
* Strong knowledge of Windows and Mac operating systems.
* Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
* Familiarity with Office 365, Active Directory, and remote desktop tools.
* Experience troubleshooting common IT issues related to hardware, printers, and peripherals.
* Ability to prioritize tasks and work efficiently in a fast-paced environment.
Familiar with ticketing systems.
* Strong verbal and written communication skills in English is a MUST.
* This is a fully remote job, if you are not comfortable with this please do not apply.
* Must work during USA business hours (4 PM - 1 AM EG time).
* A passion for learning and keeping up with emerging technologies.
* Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are a plus.

Benefits
* Competitive salary and performance-based incentives.
* Social and medical insurance.
* Professional development and certification reimbursement.
* Paid time off and holidays.


If you are interested in joining our team as a Support Engineer I, please submit your resume and cover letter to [hr@cybertron.com](mailto:hr@cybertron.com), We look forward to hearing from you!

Keywords

• Communication skills English IT Support Networking Windows

Job roles

• Information Technology