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We have a vacant as Helpdesk operator due to the followings details
location : North of Riyadh
Contract: One year
Salary : SAR 5000 per month
Five working days per week
Principal Functions (Major Areas of Responsibility)
• Maintain good working relationships and lines of communication with peers, client and supply chain representatives
• Good communication with DTZ staff, vendors and supply chain from a helpdesk perspective
• Fluent in English and Arabic
• Assist management in event of emergency in support role.
• Accurate capture and inputting of all required information
• Maintain communications with maintenance planners, service providers and specialist contractors.
Duties and Responsibilities:
• Attend during operating hours for the delivery of helpdesk services for planned and reactive tasks to deliver response to the client
• Work on a shift basis which could include weekend and night working
• Assist the operations team in the daily operations of the CMMS
• In conjunction with the helpdesk manager, generate pre-defined reports to performance levels
• Ensure customer issues are professionally resolved
• To meet or exceed Targets and KPI requirements set by senior management from time to time.
Desirable:
• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
• Other subject related duties as appropriate and required
Duties and Responsibilities:
• Bachelor Degree level education
• Experience with CMMS
• Minimum 2 years working experience in a call centre/helpdesk type role
• Strong Interpersonal skills, initiative, analytical thinking, decision-making and leadership abilities.
• Perfect command of spoken and written English
• Knowledge of quality standards like ISO 9001, ISO 14001 and OHSAS 18001