We are looking for full-time LEVEL 2 Customer Experience Specialists with a technical and/or support backgrounds to work at an International US-based Software company. The company is based in Georgia, US, but the Customer Experience team is based in Egypt. No office. All work is from HOME.
Level 2 candidates requirements include:
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- Excellent written English (preferably spoken as well).
- Efficient use of computers and the Internet.
- Technical education.
- Fast learner: ability to learn about the products we use in a short amount of time.
- Technical and/or customer experience backgrounds.
Job will include (but not limited to):
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- Replying to customers on Freshdesk.
- Testing bugs and features in our products.
- Replicating the bugs that the customers report and escalating them to development if needed.
- Gathering logs for bugs and error messages.
- Running through new features on our products to ensure they're working as intended.
Company name: Agile Innovations Group
Salary: Negotiable
Send your CV at email: ramez.boutros@agileinnovationsgroup.com
We'll contact you and schedule an online call to discuss the position.
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