End User Support Engineer

Overview

We’re Hiring: End User Support Engineer 
 Location: Abu Dhabi
 Candidate Location: UAE
 Experience: 4+ years
 Notice Period: Immediate joiners only
 Budget: Up to 8000 AED
 Education: Bachelor's Degree
Arabs Only

 UAE Driver’s License - mandatory (Only candidates with a valid UAE driving license will be considered)
 ITIL Certification - Mandatory (Only candidates with a ITIL Certification will be considered)
Good Experience of desk side operations+ Networking part, new architecture (meeting rooms, health checks, asset management, patching, O365 operations etc)


Key Responsibilities:
 Desktop/laptop, printer, and scanner support (on-site & remote)
 Troubleshoot and escalate hardware/software issues
 Install, upgrade, and maintain Windows OS, MAC, and authorized applications
Support for IP Phones, iPads, Blackberry, and peripheral devices
 Manage service requests, system upgrades, and new setups
 Active Directory administration, including user accounts and password resets
 Experience in meeting room setup, system health checks, asset management, patching, and O365 operations

Mandatory Requirements:
 Strong experience in desktop operations, networking, and ITSM tools (e.g., Manage Engine, Remedy)
 Proficiency in asset management, patching, and O365 operations
 Excellent communication skills

Technical Skills:
 Manage Engine Tools (Desktop Central, OS Deployer, Mobile Device Management)
 Asset discovery tools (Lansweeper, Altiris, SCCM)
 Windows OS, Exchange, and AD environments
 Remote control tools (Dameware, SCCM, Terminal Services)

Note: Candidates who do not meet the criteria will be disqualified.
Kindly mention "End user Support Engineer" in the subject line

 Interested candidates who matches the exact JD criteria can share your updated resume to athira.vinod@triacitsolutions.com

Keywords

• Networking

Job roles

• Information Technology Engineering