Customer Service Officer

Overview

Vacancy: Customer Service Officer (Face to Face)
Location: Mall of Arabia

Part of the duties/responsibilities:
 Interact with customers as per the customer service standards.
 Maintain the mall's image by complying with appearance and attendance standards.
 Maintain a thorough knowledge of Mall of Arabia services, facilities, stores/locations, and promotional activities to handle product and service inquiries and update the database sheet on a daily basis at all desks.
 Proactively solicit feedback and suggestions while making regular surveys with customers to enhance our services.
 Coordinate with the Customer Service Manager and internal departments with regard to the mall’s reporting process and response procedures and maintain a clear understanding of customer services role and areas of responsibility (such as store guide, lost and found, taxi, and extended assistance to handicapped or special needs customers).
 Create memorable customer interactions, assist customers, and provide excellent customer service by providing directions, information, answering questions, and performing other mall-specific duties as assigned in a pleasant manner reflecting warm hospitality.
 Solve and report the customer complaints and problems on the spot, and adhere to a time frame for the escalated complaints to the supervisory or managerial level.
 Assist with tenants’ memos, whether creation or distribution.
 Assist the marketing team in their promotions and activities conducted in the mall.

Qualifications:
 Bachelor’s degree in management, business administration, or any related field.
 0-2 years of experience in the customer service field.
 Excellent communication skills.
 Flexible to work on rotational shifts.

Candidates who fit the profile please send your CV to careers@marakez.net

Keywords

• Communication skills Customer Service

Job roles

• Customer Service