سعوديات - اخصائيات دعم تطبيقات

Overview

• Train customers to use products effectively
• Provide developers with customers’ feedback to help identify potential new features or products
• Report on product performance
• troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• setting up new users' accounts and profiles and dealing with password issues;
• testing and promoting new implemented features;
• Establish best practices
• responding within agreed time limits to call-outs;
• following diagrams and written instructions to repair a fault or set up a system
• prioritizing and managing many open cases at one time;
• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;

Requirements

• بكالوريوس تقنية معلومات مع خبرة تزيد عن 3 سنوات في دعم وتشغيل التطبيقات 
• على معرفة كافية بتقنية دوت نت.
• القدرة على التخاطب والتواصل بكفاءة ومرونة باللغتين العربية والإنجليزية
• القدرة على تسجيل وإعداد النماذج والتقارير الخاصة بالدعم الفني والأعمال المتعلقة بها .

Benefits

Attractive salaries and Medical Insurance.

Keywords

• support services Technical Support

Job roles

• Information Technology Engineering

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