Satcomm (Pvt.) Limited 𝐢𝐬 𝐡𝐢𝐫𝐢𝐧𝐠
Network Engineer / Network Support Engineer
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐊𝐚𝐫𝐚𝐜𝐡𝐢 𝐎𝐧𝐬𝐢𝐭𝐞
𝐀𝐩𝐩𝐥𝐲 𝐚𝐭: hafiz.bilal@satcomm.pk / asim.arman@satcomm.pk
𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
Provide technical support to customer on call and via email to maximize First Call Resolution (FRC).
Successful handling of customer service issue, conducting fault analysis and guiding customer through troubleshoot the issue on call.
Able to manage customer calls efficiently with good interpersonal skills.
Diagnose and troubleshoot hardware, software, and network issues.
Collaborate with cross-functional teams to resolve IT incidents and requests.
Document and update support procedures and technical manuals.
Stay updated with the latest technological advancements and propose innovative solutions.
Education and Experience:
Minimum Bachelor's and above in (Networks/ IT/ Computer science /software Engineer/ Electrical/Telecom)
Minimum 1 year experience in related field.
Fresh Graduate can also be considered.