Dear Sir, I would like to take this opportunity for applying for desktop Engineer and requesting to review my resume. I am offering best services for the suitable post as per my qualification and job experience to work in your reputable and esteemed organization. Please find attached my resume with some background information. I’m a Computer Science Engineer and Cisco Certified Network Associate (CCNA), Microsoft Certified Professional (MCP), Microsoft and Certified Solution Associate (MCSA). I would like to offer my ability and skills to work in your esteemed organization, and I am confident of my ability to perform the excellent work for position applying for or any suitable position. With 10 years of adequate work experience with prestigious organizations in Saudi Arabia and 1 Year in India during the entire tenure of my services with all the previous organization, my knowledge, working abilities, techniques and behavior has always won the appreciation of my superiors. I am self-motivated with excellent communication and negotiation skills. I shall be grateful given an opportunity to serve in your reputable esteemed organization. I wish to affirm my service to your organization with honesty sincerity, dedication and regularity. I have always proved myself worthy of the job assigned to me. I look forward to a new working environment and responsibilities. I hope to receive a considerable, favorable and quick reply. In the mean time I shall ever remain thankful to you. Sincerely, Mohammad Faisal Ali Ansari.
Administration day-to-day activity. Maintaining the global Support server. Installing, Configuring, and Administering Windows XP/2003/Vista/Windows 7, 8 & 10. Managing the Symantec End Point Server. Installing NTS on the Servers and client Machines. Help desk activities. Creating tickets with REMEDY tool and monitoring the SLA’s. Monitoring Alarms with Manage Engine and escalation to proper channel Person. Working with onsite portals like Goreatil, Gocare , Gopartner, Clearance Portal and Intranet Application for daily activities. Managing IT assets inventory with Assest Manager Portal to track all It assets. Supporting POS locations throughout kingdom of Saudi Arabia. Supporting POS with small network, printer and Computer issues. Maintenance of AD DHCP and DNS activities in exchange. Maintenance of Symantec Endpoint protection 14.2 version. Troubleshooting Mail clients Outlook, Outlook express. Managing and Maintaining a Microsoft Windows Server 2012 Environment. Installing Cisco and Forti VPN Clients along with troubleshooting if any network related issues. Following up on the tickets and resolving the IT issues. Installing Database Software’s Like Oracle and Configuring Clients and Server. Installing Updates and patches required for the software’s. Provide Support for Desktops and laptops with the Support team. Assisting In any Kind of IT issues related to Systems/Network. Managing the administering the printer server. Maintaining the image files for all the pc’s and laptops. Checking if power backups are provided to the servers in case of power outage. Providing Remote support using Remote solutions like Remote Administrator, Team Viewer and Any desk. Patching of cables between switches and activating the ports.
Bachelor of Technology in Computer Science &Information Technology (B.Tech) from Jawaharlal Nehru Technological University, Hyderabad.
Microsoft Certified Solution Associate
Microsoft Certified Professional
Cisco Certified Network Associate
India
1984-06-15
Male
Married
Does not apply