MBA holder and PMP certified senior IT professional with 14+ years of In-depth hands on experience across different industries “Manufacturing, Mortgage and lease financing”. Result-oriented leader with demonstrated success in evaluating and managing IT teams, achieving business results, Implementing high availability infrastructure systems, Managing and controlling IT budget, Develop IT Policies and procedures including disaster recovery plans , backup procedures , Information security and control , IT Support model. Project management skills and sound skills of implementing and maintaining integrity and information security of large and complex IT environments. In-depth technical experience in managing Data centers, WAN & LAN Networks , Cisco VoIP solutions, Network switches, routers , UTM appliances, surveillance and access control systems , Microsoft windows based servers and services, Backup Solutions, Network management solutions, helpdesk solutions, SAN/ NAS storages, Dell and HP servers’ hardware. Skilled in the reorganization of work tasks. Have the spirit of creativity, innovation, and analytical approach.
Managing El-Taamir for Mortgage and its subsidiaries companies’ IT Infrastructure and IT operations activities to ensure reliable, highly available, easily serviceable and secure environment with suitable/updated IT infrastructure to support daily business operations and business expansion. >>>>>>>Key Achievements include: <<<<<<<<< Contributed as team leader with IT team members and CIO in turning ElTaamir's new Information System (US $ 1.5 Million investment ) Implementation results from negative to positive in many project's aspects till successful Go- Live . Successfully managed and leaded critical IT infrastructure changes and upgrading projects including; New Information System required infrastructure preparation, hardware specs and capacity determination and evaluation, New Datacenter preparation, Old Datacenter mobilization, New Headquarter and branch offices’ IT infrastructure preparation. On-premise Email system (MS Exchange 2010) high availability (DAG & NLB array) and WAN High availability. On- premise Call Center and CRM systems implementation. External Website and Face book page redesign. Cisco IP telephony system implementation and Integration with multiple different telephony systems. Managed 8 Million EGP IT budget and succeeded in saving around 900K EGP of IT expenditures during 2017 with coordination with IT team members and purchasing department. >>>>>>>>>>>>>>Key Responsibilities include <<<<<<<<<<<<<<< Oversee all aspects of IT department operations including; Datacenter and server rooms’ management (28 Servers, SAN & NAS storages, SAN switches, SMS gateway, Cisco core and edge switches, LAN & WAN connections , Access Control , surveillance cameras , UPSs). IT Service delivery and recovery for IT provisioned services including (MS Exchange, Cisco BE600M VoIP system, Active directory, DHCP, DNS, File sharing, end point security system, VMware, etc.) Manage the day-to-day operations of IT operation area including incidents and problems reporting. Direct, manage, appraise, develop and create training plan for IT operation staff. Create, develop and maintain IT standards and procedures including Business Continuity and Disaster Recovery plan. Provide high-level and in depth technical assistance to the team and ensuring service and support is provided as stated in the IT service level agreement policy. Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective action.
Managing the operation of Gozour’s companies’ hybrid/multivendor Networks through a global Network Operation Centre (NOC) to ensure that the network infrastructure is running effectively at all times which include continuous monitoring and reporting of all Servers, Services, Routers, UTMs appliances , Network Switches performance and WAN connections utilization
Managing and supporting service desk teams in the different sites to achieve company objectives. Build a qualified IT team through innovative hiring and training techniques. Manage the daily prioritization and assignment of IT responsibilities. Manage IT procurement, manage IT vendors and control IT contracts execution and payments versus the planned scope, time, cost and quality.
Recommend and implement with the IT Manager the information system strategies, to aid in the achievement of Kandil objectives and to ensure that appropriate information systems and infrastructure are integrated and protected in an efficient and effective manner and that users’ gain the maximum benefits.
Provide support and technical issue resolution via Remote control Software ,E-Mail and phone Install and configure PCs OS and applications Identify and correct or advise, on operational issues in client computer systems
Implementation and maintenance of the leased lines local loops (Cisco SOHO, Telindus Routers) Implementation of the ADSL Connections, the task Includes Installation of the Lines to Raya Telecom Frames as well as the configuration, and troubleshooting of the ADSL Routers Installation of the network switches and cables
Egypt
1979-08-15
Male
Married
Exemption