Private Hospital in El mohandssin
We are seeking to hire an “IT Specialist”
Job Overview:
We are seeking to hire a Technical Support Specialist to provide exceptional IT support to end users, acting as the primary point of contact between users and the IT department. The role involves handling emergency and non-emergency support requests, ensuring timely resolution, and providing clear communication throughout the process. This position requires strong technical expertise, attention to detail, and the ability to coordinate effectively with cross-functional teams.
Key Responsibilities:
Receive and respond to end user calls for technical assistance.
Log and track end user calls and requests through the company’s internal ticketing system.
Provide first-level support and troubleshooting for a wide range of technical issues.
Coordinate and collaborate with operational teams to resolve technical issues.
Identify and address potential issues or outages promptly.
Follow up with users and technical teams until issues are resolved to ensure customer satisfaction.
Maintain comprehensive documentation of service desk processes, procedures, and user interactions.
Alert management to high priority or critical issues requiring attention.
Create and maintain service tickets and problem logs for technical support staff.
Job Requirements:
University degree
1 - 2 years of experience providing end-user support.
Ability to work flexible hours, including extended shifts.
Good command of English (written and spoken).
Familiarity with key technical systems including: desktop operating systems,
Active Directory, MS SCCM, MS Exchange Console, print servers, and AV controllers
Basic knowledge of network systems and principles
Familiarity with various software applications and basic computer hardware
Strong customer service skills, especially in a financial services environment.
Ability to actively listen and understand customer issues, and provide solutions in a clear and professional manner.
You can apply by emailing your updated CV to recruitment@adamhospital.com
Deputy IT manager is needed bachelor of engineering or computer science , 7-10 Yrs experience . MCSE, CCNA are preferable Major responsibilities include: Installing and configuring computer hardware operating systems ...
Transgulf for medical services is hair for (IT Help desk) About the job We are seeking a Junior IT Help Desk Technician to join our team at Suez. As ...
WE ARE HIRING: Technical Office Engineer Job description We are seeking a highly skilled and detail-oriented Technical Office Engineer to join our dynamic team. Prepare and review technical documents, ...
Job Opportunity: Fullstack Junior and Senior Developers We are currently looking for (talented Fullstack Junior and Senior Developers) who are willing to relocate to Alexandria. The ideal candidates should ...
iNetwork Solutions hiring a talented IT Senior Sales professional to join our team. Office Location : 196, Sameh Gado St, 6Th district opposite mall of Arabia 6th of October ...
We’re looking for a skilled IT Manager to oversee our technology infrastructure, ensure security, and lead our IT team . What You’ll Do: ✅ Manage and maintain IT systems, ...
Sutherland Alexandria is hiring IT Help desk Internship Vacancy Internship Start date: Immediately Duration: 3 months renewable Location: Alexandria - Smouha site 24/7 Rotational shifts Duties and Responsibilities ...
Mahmoud Elfar Market is currently hiring a ( Technical Support Specialist ) to join our information technology team . Responsibilities: Provide first line support on issues related to Operating ...
We are seeking a highly skilled and proactive IT Team Leader to oversee our IT operations, manage the technical team, and ensure the smooth functioning of our IT infrastructure. The ...
Raya Data Center is currently hiring "Administrator Oracle Database " If you are interested, send your cv to "cv_itlob@rayacorp.com" mentioning the title in the subject Job Responsibilities: · Implementation, ...