BIP Soft (View all jobs)
BIP Soft is hiring IT Helpdesk
Responsibilities
• Serve as the first point of contact for customers seeking technical assistance over the chat , phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
Requirements
• Good knowledge of Active Directory , DNS , DHCP , Lan , WAN
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field
If interested send your CV with mail subject ITHD to hr@bipsoft.net and islam.emad@bipsoft.net