Transgulf for medical services is hair for (IT Help desk)
About the job
We are seeking a Junior IT Help Desk Technician to join our team at Suez. As a Junior IT Help Desk Technician, you will provide technical assistance to computer system users and respond to their inquiries. You will diagnose and resolve basic technical issues, install and configure computer hardware and software, and maintain records of repairs and installations. We are looking for someone with strong communication skills and a passion for technology to join our team and help support our users.
Responsibilities
Provide technical assistance and support for incoming queries and issues
Respond to queries either in person, over the phone, or via email
Diagnose and resolve basic technical issues
Perform hardware and software installations and configurations
Maintain records of repairs, installations, and inventory
Follow standard help desk procedures and resolve issues in a timely manner
Escalate unresolved issues to the appropriate IT team member
Requirements
Fresh Graduated
Strong communication and customer service skills • Very good knowledge of computer systems, software, and hardware
Ability to diagnose and resolve basic technical issues • Experience with ticketing systems and help desk
software
Ability to work well in a team environment
Send your C.V
(It@trancegulf.com)
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