Need For AHS Group HelpDesk & Technician
Key Responsibilities:
Respond to IT support tickets, calls, and emails, resolving technical issues.
Walk customers step-by-step through the problem-solving process
Testing and configuring software and maintain and repair hardware and peripheral devices
Designing and installing well-functioning computer networks, connections and cabling
Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
Diagnose and troubleshoot hardware, software, and network problems.
Provide remote assistance via screen-sharing tools and chat support.
Install, configure, and update operating systems and applications.
Maintain IT documentation, including troubleshooting guides and FAQs.
Escalate complex issues to senior IT teams when necessary
Requirements
Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience: 2-4 years in IT infrastructure support or a related role.
If You see you are a match DM me and send your C.V at hr@ahs-group.net
Note. Job located in Egypt-Cairo need residents from Cairo or Giza